General support
Email: [email protected]
Telegram bot: /mbeng_bot
Use this for: login and account access issues, deposits and withdrawals, bonus questions, account settings, and other common requests.
Include in your message: registered email or phone, user ID (if you have it), short issue description, date/time of the issue, and a screenshot if needed. Do not send passwords or one-time codes.
Technical support
Email: [email protected]
Use this for: site/app errors, pages not loading, app install or update issues, crashes, slow work, cashier not opening, and bug reports.
Include in your message: device model, OS version, app version (or browser name/version for the website), what you clicked before the error, and a screenshot or short video if possible.
Identity / verification
Email: [email protected]
Use this for: verification status, document upload problems, rejected documents, identity/address checks, and withdrawal delays linked to verification.
Include in your message: registered email or phone, user ID, what document was submitted and when, and the rejection text if shown. Attach documents only if requested.
Affiliate / partnership
Email: [email protected]
Use this for: affiliate registration, tracking links, statistics, commission questions under affiliate rules, and partnership requests.
Include in your message: your site/channel links, traffic sources, target countries, and any affiliate ID if you already have an account.
Eligibility reminder
Only users 18+ from regions where online gambling is permitted may participate.